Appointments:

We run both our surgeries by an appointment only system. Appointments can be booked by telephone: 01904 706455

 

Online access is available. Please ask 

Reception for details on how to obtain

a password. You may then book 

appointments by clicking the patient

portal button to the right. 

 

We try to make sure you see the clinician of your choice but if they are not available we may ask you to see another clinician.

 

Patients may request a chaperone before a personal examination.

 

Home Visits:

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.

 

Urgent problems:

If you require to see the Doctor urgently and there are no appointments available we can arrange for the Doctor to telephone you to discuss your problem. The Receptionist will arrange this.

 

IF YOU ARE UNABLE TO KEEP YOUR APPOINTMENT PLEASE INFORM RECEPTION AS SOON AS POSSIBLE

 

How are we doing?

 

 

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.

Email: oldschoolmedicalpractice@nhs.net

Telephone: 01904 706455

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Disabled access:

There is access for the disabled to all of our ground floor consultation rooms. The surgery entrances are flat , there are no steps and a ramp is not necessary. Internal doors and corridors are wide enough to allow for wheelchair access. Disabled toilet facilities are available. A portable hearing loop is provided at each reception desk.

 

Car parking:

Copmanthorpe has car parking facilities on site, however, at busy times this may be full so please use the “shoppers” car park opposite the surgery site.

Bishopthorpe does not have its own car park although you can park outside along Church Lane. As an alternative we have permission to use the St Andrew’s Community Centre car park opposite the surgery.